Shipping & Delivery Policy

Thank you for choosing Dastaan By Artisans, where every creation carries a story of craftsmanship. We strive to provide you with a seamless shopping experience from purchase to delivery. Please review our Shipping & Delivery Policy below:

Processing Time

• Orders are processed within 5–7 working days from the date of placement based on product availability.
• For international orders, estimated delivery is 8–10 working days.
• Customized or altered pieces may require additional time. For specific timelines, please connect with us via WhatsApp or email.
• During peak seasons, processing times may be slightly extended. We appreciate your patience during such times.

Shipping Methods & Charges

Domestic Shipping (India):

• Free shipping on orders above ₹5000.
• Estimated delivery: 4–5 business days.

International Shipping: We ship worldwide to regions including:

• North America, Europe, South America
• Africa, Australia, New Zealand
• Asia (Sri Lanka, Bangladesh, Maldives, Bhutan, Nepal)
• Middle East (Bahrain, Egypt, Jordan, Kuwait, Oman, UAE, and others)
• Southeast Asia (Malaysia, Singapore, Thailand, Indonesia, Vietnam, Philippines, Cambodia, Myanmar)
• East Asia (Japan, China, Taiwan, South Korea)

Shipping Logistics

We partner with trusted courier services to ensure timely and secure delivery.

Order Tracking

• Once dispatched, you will receive a confirmation email/WhatsApp with tracking details.
• Orders can be tracked via our website or directly through the courier partner’s portal.

Shipping Restrictions

• We currently ship worldwide, except to Pakistan.

Customs & Duties

• International customers are responsible for any customs duties, taxes, or fees imposed by their local authorities.
• Dastaan By Artisans is not liable for delays or additional charges incurred during customs clearance.

Address Accuracy

• Please ensure your shipping address is complete and accurate at checkout.
• We are not responsible for deliveries to incorrect or incomplete addresses provided by the customer. Additional charges may apply for re‑routing or re‑delivery.

Lost or Stolen Packages

• We are not liable for lost or stolen packages confirmed as delivered to the address provided.
• If you believe your package is lost or stolen, please contact the courier service directly to file a claim.

Returns Due to Shipping Issues

• If your order is returned due to incorrect address or delivery failure, we will contact you to arrange re‑shipment. Additional shipping charges may apply.
• For returns and exchanges related to shipping, please refer to our Refund & Cancellation Policy.

Contact Us

For any questions or concerns regarding shipping, please reach us at: 📞 +91 72082 00521

📧 hello@dastaanbyartisans.in

Thank you for choosing Dastaan By Artisans — where every design carries a Dastaan, and every delivery carries our promise of care.