Welcome to Dastaan By Artisans

These Terms & Conditions govern your use of the Dastaan By Artisans website and your purchase of products from us. By accessing our website or placing an order, you agree to these terms.

1. About Dastaan By Artisans

Dastaan By Artisans is a curated platform celebrating handcrafted Indian textiles and artisanal creations — including chikankari, zardozi, pita work, and other traditional crafts.

We reserve the right to update product information, pricing, availability, and these Terms & Conditions at any time without prior notice.

2. Product Information

We strive to ensure that all product photographs, descriptions, colours, and measurements displayed on our website are accurate.

However, as our products are handcrafted, minor variations in embroidery, thread placement, colour, weave, or finishing may naturally occur. These are hallmarks of artisanal craftsmanship and not considered defects.

Colours may appear slightly different depending on your device or screen settings.

3. Unstitched Products

Many of our offerings are sold as unstitched fabrics. Customers are advised to review product details, measurements, and embroidery placement before cutting or stitching.

Once a product has been cut, stitched, altered, or customised, it cannot be returned or exchanged.

4. Pricing

All prices displayed are subject to change without prior notice. We reserve the right to correct any typographical or pricing errors.

If an order is placed at an incorrect price due to an error, we may contact you before processing. Applicable taxes, shipping charges, and other fees will be displayed at checkout.

5. Orders

Placing an order constitutes a request to purchase the selected product. An order is confirmed only after successful payment and confirmation from Dastaan By Artisans.

We reserve the right to cancel or refuse orders in cases of:

• Product unavailability
• Incorrect pricing or product information
• Payment issues or suspected fraud
• Incomplete customer details
• Circumstances beyond our control

If an order is cancelled after payment, refunds will be processed as per our Refund Policy.

6. Payment

Payments must be made through the secure methods available on our website. You agree to provide accurate billing and payment details.

We do not store complete card or banking credentials; payments are processed through trusted third‑party providers.

7. Shipping & Delivery

Orders are dispatched within the estimated processing time mentioned on our website. Delivery timelines may vary based on destination, courier operations, weather, or other unforeseen factors.

Once handed over to the courier, delivery is governed by their service terms. Customers must ensure accurate delivery addresses and contact details.

8. Delivery Issues

If your package appears damaged or tampered with, please photograph or record it before opening and contact us immediately.

For damaged, defective, or incorrect items, please refer to our Returns & Exchange Policy.

9. Returns & Exchanges

Returns and exchanges are governed by our Refund & Exchange Policy. Please review it carefully before placing your order, especially for customised or altered items.

10. Intellectual Property

All content on the Dastaan By Artisans website — including brand name, logo, product images, descriptions, graphics, text, videos, and creative content — is owned or licensed by us and protected under applicable laws.

You may not reproduce, copy, modify, distribute, or commercially use our content without written permission.

11. Website Usage

You agree to use our website only for lawful purposes. You must not:

• Attempt unauthorized access
• Engage in fraudulent activity
• Upload harmful code
• Misuse content or interfere with site operations

We reserve the right to restrict or terminate access in case of misuse.

12. Third‑Party Services

Our website may integrate third‑party services such as payment gateways, courier partners, analytics tools, or social media platforms.

While we strive for smooth operations, Dastaan By Artisans is not liable for interruptions caused by third‑party providers.

13. Customer Information

Customers are responsible for providing accurate and complete information during registration or checkout. We handle all customer data in accordance with our Privacy Policy.

14. Promotional Offers

From time to time, we may offer discounts or limited‑period promotions. Unless stated otherwise:

• Offers cannot be combined
• Codes cannot be exchanged for cash
• Offers are valid only for the specified duration
• We reserve the right to modify or withdraw offers

15. Limitation of Liability

While we make every effort to ensure product quality and timely delivery, Dastaan By Artisans shall not be held liable for delays or losses caused by events beyond our control — including courier delays, natural calamities, technical failures, or government restrictions.

16. Changes to These Terms

We may update these Terms & Conditions periodically. Continued use of our website after such updates constitutes acceptance of the revised terms.

17. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes shall fall under the jurisdiction of the courts in Navi Mumbai, Maharashtra.

18. Contact Us

For any queries regarding these Terms & Conditions, your order, or our policies, please contact:

+91 72082 00521 hello@dastaanbyartisans.in

Dastaan By Artisans Crafted by Artisans. Worn with a Story.